Shipping & Return Policy

All orders are processed within 1 to 2 business days after receiving your order.

 

USA Shipping

    • Delivery time: 3-5 business days by UPS Ground or USPS Priority Mail for USA Continent. USPS Priority Mail for Alaska, Hawaii, Puerto Rico, US Virgin Islands.
    • We offer a $4.99 flat rate shipping charge on each item to the USA Continent and we offer a $14.99 flat rate shipping charge on each item to Alaska, Hawaii, Puerto Rico, US Virgin Islands.

       

      Canada Shipping

        • Delivery time: 5-7 business days by USPS First Class Package International.
        • We offer a $20.00 flat shipping charge on the first item, plus $10.00handling charge. Extra $5.00 on each item after the first item.
        • Your order may be subject to import duties and taxes which are incurred once a shipment reaches your country. We are not responsible for these charges.

           

          USA & Canada Return

            • We’ll accept your return/refund within 14 day of receiving your order.
            • To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
            • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  To arrange a return please send us an email at jay@bettercanesumbrellas.com.
            • Returns can be shipped to:
                        Better Canes and Umbrellas Inc. /Vista International Corp.
                        415 Hope Avenue
                        Roselle, NJ 07203, United States

               

              Return Shipping

              You will be responsible for paying for your own shipping costs for returning your item.

               

              USA & Canada Exchanges

                • We only replace items if they are defective or damaged within 21 days of purchase. To arrange an exchange for the same item, please send us an email at jay@bettercanesumbrellas.com for exchange instructions. Please attach a photo of the item showing the defect or damage.
                • Exchanges can be shipped to:
                            Better Canes and Umbrellas Inc. /Vista International Corp.
                            415 Hope Avenue
                            Roselle, NJ 07203, United States